Alpaca plush toy pillow

Lullou Shipping Policy

At Lullou, we want your shopping experience to be as smooth and stress-free as possible. Below you’ll find all the details about our shipping process, delivery times, and how we keep you updated along the way.

Processing Time

All orders are processed within 24 hours after payment is confirmed. You’ll receive an email with tracking details once your order is on its way.

Delivery Timeframes

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  Standard delivery: 8-15 days on most products
  
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  Extended delivery: Some specialty or high-demand items may take up to 30 days
  

Delivery times are estimates and may vary slightly due to factors outside our control (e.g., customs delays, carrier issues, holiday periods).

Shipping Costs

We’re committed to keeping shipping affordable for families. Shipping costs are calculated at checkout based on your location and order size. In some cases, we may offer free shipping promotions.

Order Tracking

As soon as your order ships, you’ll receive a confirmation email with a tracking number. You can check the status of your package at any time.

Split Shipments

Because we work with multiple fulfillment centers, items in your order may arrive in separate packages. Don’t worry—this won’t affect your shipping cost, and you’ll always be able to track each package.

Delays & Support

If your order hasn’t arrived within the maximum delivery timeframe (30 days), please reach out to us at lullou.store@gmail.com and we’ll resolve it promptly.

✨ At Lullou, we know how important it is for parents to receive their baby essentials quickly and reliably. That’s why we do everything we can to process orders fast and keep you updated every step of the way.

Lullou Return & Refund Policy

At Lullou, we understand life with little ones can be unpredictable, and shopping for baby products should be easy and stress-free. If there's ever an issue with your purchase, we’ve got your back. Here’s how our return and refund process works:

1. 30-Day Return Window

You have 30 days from the date your order arrives to begin a return. If at any point you change your mind or aren't completely satisfied, just let us know within that time frame.

2. What Qualifies for Returns

To be eligible, the item must be:

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  Unused and in the same condition as when received
  
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  In original packaging, including any tags or inserts
  
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  Accompanied by your proof of purchase (e.g., order confirmation or invoice)
  

3. How to Request a Return

Simply email our team at lullou.store@gmail.com with your order number and reason for return. We’ll reply quickly with instructions and, if applicable, a pre-paid return shipping label. Please don’t ship the item back before you receive instructions—unauthorized returns can’t be accepted.

4. Damaged or Incorrect Items

We’re sorry if your product arrives damaged or isn’t what you ordered. Please notify us within 24 hours of delivery, along with a description and photo(s) of the issue. We'll act quickly to send a replacement or guide you through a return.

5. Exchanges

Want a different color or style? The fastest way is to return the original item and place a fresh order for what you’d like. Just reach out to us, and we’ll make it simple.

6. Refund Processing

Once we receive and inspect your return, we'll notify you via email. If everything looks good, we’ll process your refund back to the original payment method within 10 business days. Banks sometimes take a bit longer to complete it, so please allow some time.

If more than 15 business days have passed since your return was approved and you haven’t seen the refund, let us know at lullou.store@gmail.com, and we’ll help you follow up.

7. EU Customers – 14-Day Consumer Right

If you're based in the European Union, you're legally entitled to a 14-day cooling-off period from the date of delivery to cancel your purchase for any reason. The returned item must be unused and in original condition. We'll handle your return and refund just like any other.

8. What We Can’t Accept

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  Sale items, limited-time offers, or gift cards
  
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  Personal care products, intimate items, or nursing accessories
  
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  Any item visibly worn, washed, or damaged after delivery
  

If you're unsure about a particular product, feel free to reach out— we're here to help.

Why Our Policy Works for Parents

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  Generous 30-day return window gives you flexibility
  
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  Clear, simple process—just email us, ship (if needed), and refund
  
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  Fast resolution for damaged or incorrect items
  
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  Trust built through transparency, giving parents confidence to buy